You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My account is locked

i forgot my password and my account is locked

MacBook Pro 13″, macOS 12.0

Posted on Apr 19, 2022 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2022 5:26 PM

Did you see this error message? You need to wait at least 24 hours before trying again. See other restrictions in the article.


Apple ID - if you see an 'Unable to sign you in to your Apple ID' message.  *


If you didn't see that message, see the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.    *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn of Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


What to do after you change your Apple ID or password - Apple Support.  *.  I suggest you do this before changing the ID and/or password.


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter        


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *

Security and your Apple ID - Apple Support.      *

1 reply
Question marked as Top-ranking reply

Apr 19, 2022 5:26 PM in response to kick193

Did you see this error message? You need to wait at least 24 hours before trying again. See other restrictions in the article.


Apple ID - if you see an 'Unable to sign you in to your Apple ID' message.  *


If you didn't see that message, see the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.    *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn of Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


What to do after you change your Apple ID or password - Apple Support.  *.  I suggest you do this before changing the ID and/or password.


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter        


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *

Security and your Apple ID - Apple Support.      *

My account is locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.