You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i bought a ipad 3.1 off of kijiji and didnt know it had a activation lock on it until i got home and tried getting a hold of the person i bought it from but with no luck and its been over 2 weeks so how can i get it unlocked please help me .

i bought a ipad 3.1 off of kijiji and didnt know it had a activation lock on it until i got home and tried getting a hold of the person i bought it from but with no luck and its been over 2 weeks so how can i get it unlocked please help me .

Posted on Apr 18, 2022 12:28 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 18, 2022 12:51 AM

the activation lock is not really on the ipad it's a theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support

 

if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple


Additional Support - Activation Lock (apple.com) and or


Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple


 

2 replies
Question marked as Top-ranking reply

Apr 18, 2022 12:51 AM in response to bootlegger572

the activation lock is not really on the ipad it's a theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support

 

if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple


Additional Support - Activation Lock (apple.com) and or


Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple


 

Apr 18, 2022 2:50 AM in response to bootlegger572

The iPad is useless to you - unless you are able to independently obtain assistance from the previous owner to whom the Activation Lock relates.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

i bought a ipad 3.1 off of kijiji and didnt know it had a activation lock on it until i got home and tried getting a hold of the person i bought it from but with no luck and its been over 2 weeks so how can i get it unlocked please help me .

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.