You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ONIEINK87 Author

Level 1

4 points

Why my face recognition will not work

My face recognition is not working

Posted on Apr 15, 2022 4:26 AM

Reply

Top-ranking reply

Level 9

56,105 points

Posted on Apr 15, 2022 4:38 AM

Try the following:

▷ Update your iPhone. 📲

If that didn’t help, then try a Hard Reset:

Press volume up (quickly)
Press volume down (quickly)
Press and hold the power button until the Apple logo ( ) appears

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

Call Apple Support at 1-800-APLCARE or get help here.
Chat using Messages. 

View in context

Similar questions

1 reply

Top-ranking reply

Level 9

56,105 points

Apr 15, 2022 4:38 AM in response to ONIEINK87

Try the following:

▷ Update your iPhone. 📲

If that didn’t help, then try a Hard Reset:

Press volume up (quickly)
Press volume down (quickly)
Press and hold the power button until the Apple logo ( ) appears

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

Call Apple Support at 1-800-APLCARE or get help here.
Chat using Messages. 

Reply

Why my face recognition will not work

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up