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Bought an Iphone X a few days ago and it was locked to owner. Sent the request to apple to get it unlocked. I was given a case number and they will contact me with further updates
I made sure to have the IMEI, the proof of purchase and they also ask for the address of the store I bought it from which I had.
Hopefully, I get a response soon. I heard it was around 24-48 hours so I'm checking ever so often.
[Re-Titled by Moderator]
If you bought a used phone Apple will not unlock activation lock. Not for anyone. They will only remove this theft deterrent feature for the original owner who bought the phone directly from Apple, and forgot their Apple ID or password.
It wouldn’t be a theft deterrent if you could bypass it by contacting Apple.
See→The All Too Common SAD Reality of Buying a Used iPad/iPhone
If you bought a used phone Apple will not unlock activation lock. Not for anyone. They will only remove this theft deterrent feature for the original owner who bought the phone directly from Apple, and forgot their Apple ID or password.
It wouldn’t be a theft deterrent if you could bypass it by contacting Apple.
See→The All Too Common SAD Reality of Buying a Used iPad/iPhone
If the phone is activation locked to the prior owner, Apple will not unlock it for you. Without the help of the person who set up the lock, the phone is useless to you. Return it for a refund if possible or recycle it and buy a phone you can use.
How do I remove Activation Lock?
