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External bluetooth Magic Keyboard typing two letters at once

Hi Everyone!

My external Magic Keyboard (MK) (mod 2016), connected by bluetooth to my MacBookAir (mod 2015) is typing together all the letters of the first and second row from the bottom of the QWERTY keyboard display:

az sx dc fv gb etc

The keyboard of the MacBook from which I am writing works perfectly.

Already cleaned the external MK.

Already removed it from the bluetooth list.

Already slowed down the speed in the keyboard options in preferences.

Already re-started in safe mode the Mac although I thought that as a non-winning strategy since the beginning?

iShop? or Anyone has got some experience with this kind of troubles and is willing to help?

Thank you in advance!

Andrea

MacBook Air

Posted on Mar 21, 2022 11:17 AM

Top-ranking reply

Drew_7

Community Specialist

Posted on Mar 22, 2022 12:01 PM

Hello Andrea,

Based on what you've shared, and the steps you've already taken, you're likely encountering a hardware issue with your external keyboard. We'd recommend reviewing hardware support options in your region here: Get Support

You can also review options here: Find Locations

Regards.

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External bluetooth Magic Keyboard typing two letters at once

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