You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to set up new iphone if activation lock is on

Don't know previous owners infor what can I do to set up new phone


iPhone 6s Plus

Posted on Mar 5, 2022 1:28 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 5, 2022 1:33 PM

Without the Apple ID and Password of the original owner who set up the phone, you will never be able to use it. Activation Lock is a theft prevention feature which cannot be by-passed. We can't help and Apple will not unless you are the original owner and can produce the original receipt clearly showing the serial number. Check this link...

The All Too Common SAD Reality of Buying … - Apple Community

You can recycle the device at any Apple Store.

1 reply
Question marked as Top-ranking reply

Mar 5, 2022 1:33 PM in response to Hawlee1980

Without the Apple ID and Password of the original owner who set up the phone, you will never be able to use it. Activation Lock is a theft prevention feature which cannot be by-passed. We can't help and Apple will not unless you are the original owner and can produce the original receipt clearly showing the serial number. Check this link...

The All Too Common SAD Reality of Buying … - Apple Community

You can recycle the device at any Apple Store.

How to set up new iphone if activation lock is on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.