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My order was canceled

Hi.

I have ordered MacBook Pro 2021 and iPhone 13 Pro two days ago and payed full price for it.

But today my orders was canceled with text:

"

Canceled

This item was canceled on марта 02, 2022 and you have not been billed for it.

"

My money wasn't been returned.

What can I do with it?

How can I get my money back?


Posted on Mar 2, 2022 5:09 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2022 2:00 PM

ruslan_rm wrote:

Hi.
I have ordered MacBook Pro 2021 and iPhone 13 Pro two days ago and payed full price for it.
But today my orders was canceled with text:
"
Canceled
This item was canceled on марта 02, 2022 and you have not been billed for it.
"
My money wasn't been returned.
What can I do with it?
How can I get my money back?



I would simply give it a few days for it to show the money—typically if it did not ship it is just a hold. The bank will release the hold.


If you no change within a week...


Support for your product, help with order placed, help making a purchase

https://contactretail.apple.com/Help


3 replies
Question marked as Top-ranking reply

Mar 2, 2022 2:00 PM in response to ruslan_rm

ruslan_rm wrote:

Hi.
I have ordered MacBook Pro 2021 and iPhone 13 Pro two days ago and payed full price for it.
But today my orders was canceled with text:
"
Canceled
This item was canceled on марта 02, 2022 and you have not been billed for it.
"
My money wasn't been returned.
What can I do with it?
How can I get my money back?



I would simply give it a few days for it to show the money—typically if it did not ship it is just a hold. The bank will release the hold.


If you no change within a week...


Support for your product, help with order placed, help making a purchase

https://contactretail.apple.com/Help


My order was canceled

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