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How do I get my mouse to work? if I can’t use it to access anything on the computer?

How do I get my mouse to work if I can’t use it to access anything on the computer? Yes I have it turned on and I restarted the computer, brand new iMac. The boss worked before I migrated contact from an old laptop to this new computer. thanks for any help I could drive from this group

iMac 24″, macOS 12.0

Posted on Feb 28, 2022 7:41 AM

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Question marked as Top-ranking reply

Posted on Feb 28, 2022 7:54 AM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.


1 reply
Question marked as Top-ranking reply

Feb 28, 2022 7:54 AM in response to jameelc

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.


How do I get my mouse to work? if I can’t use it to access anything on the computer?

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