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iTunes pre-order not downloading.

Hi all,

I've had this issue come up a couple of times recently where I will have pre-ordered an album and, while the first few singles will download, when the album gets released the rest of the songs will not. I am running iTunes on my PC, and have tried singing in and out of my account, looked in my store for available downloads and there is nothing there, and looking up the album in the store it says that is has been purchased (although only the downloaded songs say 'play' next to them, the others just say 'purchased'). If anyone has any ideas on how to force the songs into my library I would very much appreciate it. Thank you!

Windows, Windows 10

Posted on Feb 25, 2022 5:27 PM

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Feb 26, 2022 1:03 PM in response to EssiSLH


Hello EssiSLH,


Thanks for asking the Apple Support Communities about downloading pre-ordered items.


Please check if they are available using the steps here: Pre-order items from the iTunes Store in Music on Mac - Apple Support


  • Click the link in the email.
  • In the Music app  on your Mac, choose Account > Check for Available Downloads.


If not, see if they can be redownaloded: Redownload music - Apple Support


If you still can get them to download, please contact Apple Support:  Contact - Official Apple Support


Cheers.

iTunes pre-order not downloading.

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