My wife and I both have 2017 iMacs and hers has developed an issue of going to a lock screen literally every minute or so at times and requiring a password.

I have tried and can't figure out why its doing this. Any thoughts or suggstions wouold be appreciated.


MacBook Pro 17″, OS X 10.11

Posted on Feb 24, 2022 7:53 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Feb 24, 2022 7:55 AM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then restart normally and test. If it does not work, please let us know the troubleshooting you have attempted so far?

Similar questions

3 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Feb 24, 2022 7:55 AM in response to rickprice

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then restart normally and test. If it does not work, please let us know the troubleshooting you have attempted so far?

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My wife and I both have 2017 iMacs and hers has developed an issue of going to a lock screen literally every minute or so at times and requiring a password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.