unable to install update

I am unable to install new update

Posted on Feb 20, 2022 05:49 PM

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Question marked as Top-ranking reply

Posted on Feb 20, 2022 05:56 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone


If you can't meet all of them you can still update using your computer.

2 replies
Question marked as Top-ranking reply

Feb 20, 2022 05:56 PM in response to MrHoffman

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone


If you can't meet all of them you can still update using your computer.

Feb 20, 2022 05:54 PM in response to house89

Above related article link has details.


Battery charged, Wi-Fi connected and not cellular, no add-on VPN apps in use, and sufficient free space for the update are required.


If you lack free space for the download, use a Mac or Windows system for the update.


If that’s not working and you’re receiving errors or diagnostics, please post the messages.


If you have an iPhone 6 or earlier, no updates past iOS 12 are available, nor will there be.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unable to install update

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