I lost my incoming emails on iCloud and btinternet

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Level 1

8 points

I lost my incoming emails on iCloud and btinternet

My husband has suddenly lost his incoming emails both iCloud and btinternet for all of 2021 and the first 6 weeks of 2022. He uses the Apple Mail App on his iMac Monterey, 8th generation iPad and 1st generation iPhone SE. They are not on the app or on the web. He has no backup. BT said there was no problem with their system and Apple said it must be a fault at BT’s end. Is there any chance of these emails being found?

[Re-Titled by Moderator]

iPhone

Posted on Feb 18, 2022 9:15 AM

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Answer 1

Top-ranking reply

Ronasara

Level 6

15,043 points

Feb 18, 2022 2:15 PM in response to Ing McB

You mean people who do not use an email app and who use their browser to go directly to the email service provider's web site. There is safety there in that the emails can be saved there on the web site. As for iCloud, it is important to know that it is NOT a backup service, although it has some of those features. It mirrors what you have in the computer which you have pointed to iCloud. It is really a cross platform sharing service.

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Answer 2

Ronasara

Level 6

15,043 points

Feb 18, 2022 11:52 AM in response to Ing McB

I'm sorry but I doubt it. In addition, you should know that Apple's back up software, Time Machine, does NOT back up email messages. That can be done with another app. Carbon Copy Cloner, though. Now, you understand the necessity for backing up. Without it, data can and will be lost.

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Answer 3

Ing McB Author

Level 1

8 points

Feb 18, 2022 1:01 PM in response to Ronasara

Thanks. Interestingly in 2019 I lost a year’s worth of btinternet emails but had forwarded the important ones to my iCloud account and they were not lost. Sounds as though that was just luck. Several of my younger friends who use Apple devices are using gmail and no mail app at all

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