Purchase could not complete

Hi abiket,

Welcome to the Apple Community.

Wondering if you were logged in with your Apple ID, when you saw that message

and

Whether the message gave a reason, or showed you who to contact.

If you need an Apple ID:

How to create a new Apple ID – Apple Support

Or

Contact iTunes Support staff:

Choose your country or region - Official Apple Supports

____________________________________________

Also, if needed:

Apple Support have articles online to guide you:

If your payment method has been declined in the App Store or iTunes Store – Apple Support

If you can’t download or update apps on your iPhone or iPad - Apple Support165

If you can't find or use your in-app purchases - Apple Support

OR

Find answers to your questions about purchases, subscriptions, payments, and billing:

Subscriptions and Billing - Official Apple Support

All the best :-)

There's a problem with your payment information which can't be fixed from your end. Click here and contact Apple Support at a time they're open; if the link doesn't have an option for your country, use this form.

(214371)

:

Re: "Your account has been disabled in the App Store and iTunes,"

You do need to Contact Apple Support.

Apple Support's article has a link in it

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Or

Other ways to Contact Apple:

There is a "Get Support" link to Apple at top right on this discussion page.

Or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support232

And

If your country is not listed:

Apple Assistance:

Choose your country or region - Official Apple Supportion

Hope this helps :-)