You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

the touch screen is not working AT ALL on my Iphone 12 mini - can not even turn off

How to I fix a touch screen on an IPhone 12 mini that will not respond at all. I can not even turn the phone off. Have cleaned the screen, removed the protector, confirmed it has battery - nothing!

iPhone 12 mini, iOS 15

Posted on Feb 15, 2022 5:48 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2022 5:58 PM

Press and immediately release the volume up button then immediately press and release the volume down button then immediately press and hold the side button until you see the Apple logo then let go of the side button.

4 replies

the touch screen is not working AT ALL on my Iphone 12 mini - can not even turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.