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Kai Svenson Author

Level 1

4 points

Screentime Content & Privacy Stuck on "Unrestricted Access"

The computer is a late 2015 Macbook Air.

When trying to change the web content restrictions it will not change from "Unrestricted Access". You can click the other two options but nothing changes. The UA radio button and the new radio button both show as selected. This iCloud account is set to share settings between devices, but changing them on those devices (we tested using the iPad) did not change the setting on the Macbook Air.

Rebooting the computer did nothing. Turning Content and Privacy Restrictions off and on did nothing.

Any advice on what to try or do? We haven't factory reset this laptop yet because we just factory reset it a month ago due to other issues. We'd like to avoid setting it all up again if we can avoid it.

Posted on Feb 12, 2022 9:29 AM

Top-ranking reply

lllaass

Level 10

210,459 points

Posted on Feb 12, 2022 9:54 AM

Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.

How to use safe mode on your Mac - Apple Support

A lot of times just boot to Safe Mode followed by normal boot resolves problems.

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Screentime Content & Privacy Stuck on "Unrestricted Access"

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