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Hi pls, i don't have an software update in my iPhone 6, even tho i reboot,reset all data,backed up, and still i can't see the software update i'm stuck at 12.4.9 version plsss help i want to update my iphone :((

Hi pls, i don't have an software update in my iPhone 6, even tho i reboot,reset all data,backed up, and still i can't see the software update i'm stuck at 12.4.9 version plsss help i want to update my iphone :((

Posted on Feb 12, 2022 5:40 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2022 5:47 AM

Being aware that an iPhone model 6 or 6Plus cannot support iOS versions past 12.5.5, as per this compatibility chart:

and assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update



Check also that your current iOS is NOT a beta version (should be this case, you need to perform this procedure in advance:

How to uninstall iOS or iPadOS beta software - Apple Support) and keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Feb 12, 2022 5:47 AM in response to JohnAnthony123

Being aware that an iPhone model 6 or 6Plus cannot support iOS versions past 12.5.5, as per this compatibility chart:

and assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update



Check also that your current iOS is NOT a beta version (should be this case, you need to perform this procedure in advance:

How to uninstall iOS or iPadOS beta software - Apple Support) and keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider):

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

Hi pls, i don't have an software update in my iPhone 6, even tho i reboot,reset all data,backed up, and still i can't see the software update i'm stuck at 12.4.9 version plsss help i want to update my iphone :((

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