broken phone


what does it mean when my phone looks like this and can i sort it out at home

iPhone 11

Posted on Jan 24, 2022 02:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2022 03:27 AM

No. It looks like typical hardware failure.

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

2 replies
Question marked as Top-ranking reply

Jan 24, 2022 03:27 AM in response to aimee-rose177

No. It looks like typical hardware failure.

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

broken phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.