Internet Connection
Hello
I brought a iMac . The internet keeps dropping off and it won't load anything up. I have to switch the iMac off and restart it. All other devices work fine
Any advice please
Are you referring to Wi-Fi or an Ethernet connection? Also, which version of Mac OS is installed?
Please start by doing the following:
Please restart the computer in Safe Mode per the directions in the How to use safe mode on your Mac - Apple Support link.
Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.