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12kj Author

Level 1

4 points

Frozen phone

My phone has completely stopped working. I can’t do anything on it other than swipe on the home page. Phone doesn’t even turn off so I can’t restart it.

iPhone XR, iOS 14

Posted on Jan 13, 2022 6:52 AM

Top-ranking reply

Katana-San

Level 9

69,655 points

Posted on Jan 13, 2022 6:55 AM

Hello ~ Take a look at this excellent prior post by **Axel Foley**

**Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). **

~Katana-San~

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Frozen phone

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