You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

12kj Author

Level 1

4 points

Frozen phone

My phone has completely stopped working. I can’t do anything on it other than swipe on the home page. Phone doesn’t even turn off so I can’t restart it.

iPhone XR, iOS 14

Posted on Jan 13, 2022 6:52 AM

Top-ranking reply

Katana-San

Level 9

71,803 points

Posted on Jan 13, 2022 6:55 AM

Hello ~ Take a look at this excellent prior post by **Axel Foley**

**Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). **

~Katana-San~

View in context

Frozen phone

Similar questions