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User profile for user: Stoner23
Stoner23 Author
User level: Level 1
4 points

Apple ID locked

I was offered an iPhone 6 Plus by a friend a few weeks ago.


The above device was hand me down from a work colleague at L DRAAI ATTORNEYS INC. The pervious owner, her sister (Dinelia C.), surviving spouse of the late Dr. Gerrit C. no longer remembers the Apple ID password. I urgently need the old apple ID to be removed. I have managed to download applications by but log onto the iStore with my apple ID, but in order to performs and future software updates the current ID will have to be removed.



Please let me know if you require additional information.


Regards,


MD E.


[Personal Information Edited by Moderator]




iPhone 6 Plus, iOS 12

Posted on Jan 10, 2022 9:57 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Posted on Jan 10, 2022 10:15 AM

She has to remove her ID.


If she forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Jan 10, 2022 10:15 AM in response to Stoner23

She has to remove her ID.


If she forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

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Apple ID locked

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