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JFG42 Author

Level 1

4 points

Face recognition quit

Face recognition stopped working

iPhone 13 Pro

Posted on Jan 9, 2022 8:59 AM

Top-ranking reply

ProustGiulio

Level 10

209,076 points

Posted on Jan 9, 2022 9:02 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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