MacBook keyboard

obonetse242 wrote:

My MacBook keyboard is not responding. Except // key

MacBook Pro 16″, macOS 12.1

Hmmm.

Old issue, new issue , what changed?

What exact Mac?

macOS—Here I see < macOS 12.1>

for Intel Mac—

Try resetting the SMC http://support.apple.com/kb/ht3964

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

for M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal

no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262

if no resolve—

• Call Customer Support (800) MY–APPLE (800–692–7753)
• call AppleCare Support at 1-800-APLCARE (800-275-2273)
• Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Check your coverage

https://support.apple.com/my-support