Level 1

0 points

How do I get past a screen that has support.apple.com/mac/startup and a file icon with a ?

How do I get past a screen that has support.apple.com/mac/startup and a file icon with a ?

This is after disc erase

MacBook Air

Posted on Dec 26, 2021 10:53 AM

Reply

Similar questions

How to fix the start up issue with my screen appearing "support.apple.com/mac/startup?" How to fix the start up issue with my screen appearing "support.apple.com/mac/startup?"
592 1
To install macOS on a scratch iMac I am selling my iMac late 2015. I have erased everything to get a new macOS. When I restarted, I got the Apple logo for some time, I see an icon with a file and a "?" on it, and a line saying "support.apple.com/mac/startup". I can't use my keyboard or mouse. What can I do ?
286 2
How to shutdown computer when it has a ? Mark on screen I deleted my Mac to restore to factory settings and can’t get it set back up! Screen has a ?mark and support address
339 1

1 reply

Level 6

18,363 points

Dec 26, 2021 11:25 AM in response to jan1172

This article will show you the other steps you can take to fix this issue: If your Mac starts up to a question mark - Apple Support.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I get past a screen that has support.apple.com/mac/startup and a file icon with a ?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up