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My Apple ID is not active

im trying to set up my sons first phone I created him a Apple ID and now is stating is not active and will not let me sign in please help

Posted on Dec 24, 2021 9:46 AM

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Question marked as Top-ranking reply

Posted on Dec 24, 2021 10:40 AM

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.

- This Apple ID is not active.

- we can’t find the Apple ID matching this information


There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



1 reply
Question marked as Top-ranking reply

Dec 24, 2021 10:40 AM in response to demarsr

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.

- This Apple ID is not active.

- we can’t find the Apple ID matching this information


There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



My Apple ID is not active

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