You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My AirPods Pro are not working

My air pods pro are not working


[Re-Titled by Moderator]

Posted on Dec 23, 2021 9:09 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2021 11:06 PM

Chrisjoeryan1 Said:

"My air pods pro are not working"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with the charger.
3 replies
Question marked as Top-ranking reply

Dec 23, 2021 11:06 PM in response to Chrisjoeryan1

Chrisjoeryan1 Said:

"My air pods pro are not working"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with the charger.

Dec 23, 2021 11:06 PM in response to Chrisjoeryan1

Chrisjoeryan1 Said:

"My air pods pro are not working"

-------


Troubleshooting AirPods Connectivity:


Start Here: Connect your AirPods and AirPods Pro to your iPhone - Apple Support


Still Having Issues? If so, refer to the following....


A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

Dec 23, 2021 11:06 PM in response to Chrisjoeryan1

AirPods Pro Service Program for Sound Issues:


Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.


An affected AirPods Pro may exhibit one or more of the following behaviors:


  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise


Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge.


Note: No other AirPods models are part of this program


Service Process:


Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.



Additional Information:


This worldwide Apple program doesn't extend the standard warranty coverage of the AirPods Pro.

The program covers affected AirPods Pro for 3 years after the first retail sale of the unit. 

My AirPods Pro are not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.