iCloud Drive on MacBook stops upload of files

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Rainman2021 Author

Level 1

5 points

iCloud Drive on MacBook stops upload of files

Hello dear community,

since die last update of my MacBook Air I have the trouble with the synch of die iCloud Drive. Nearly every day the upload stocks and ich have to restart the MacBook, so the upload goes further on.

I already deregister from the iCloud but the problems returns a few days later. The problem ist noch seen in my iPhone or iPad.

Any idea, what I can do because I don't want to restart my MacBook every day to solve this problem.

Thanx a lot

René

MacBook Air (2020 or later)

Posted on Dec 21, 2021 9:34 AM

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Answer 1

Top-ranking reply

Erica_S1

Community Specialist

Dec 22, 2021 8:41 AM in response to Rainman2021

Hi there René,

We understand you're experiencing an issue with your iCloud Drive files not syncing as expected on your MacBook Air. We have a resource that can help.

Take a look at it here: Access iCloud Drive files from your iPhone and other devices

Specifically, check out the section below:

"If your files don't update to iCloud Drive

Check these things first:

Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.
Sign in to iCloud on all of your devices and turn on iCloud Drive.
Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.
Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.
Create a new document and save it to see if it uploads to iCloud. If it does, see if your other documents start uploading.

If you tried these steps and your files still don’t upload to iCloud, stay signed in to iCloud and save your updated files to a different folder on your Mac or PC. Then contact Apple Support for more help."

Regards.

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Answer 2

Erica_S1

Community Specialist

Dec 27, 2021 7:11 AM in response to Rainman2021

René,

Thanks for keeping us updated.

To further isolate that iCloud Drive upload issue, start your Mac in safe mode and test for the issue there: How to use safe mode on your Mac

Also, to determine if the issue is user-specific or system-wide, create a new admin user account, and check there: Set up users, guests, and groups on Mac

Thanks!

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Answer 3

Rainman2021 Author

Level 1

5 points

Dec 27, 2021 2:04 AM in response to Erica_S1

Thanx for your support.

I tried before most of your hint and ideas and the only thing I haven't tried was to save an new file to the iCloud. The result:

And this window doesn't change. I always have to restart the whole MacBook to end the synchronization. So I have do restart the Mac somedays 2 oder 3 times a day.

And ich switched to the Apple Systems because I don't want to restart my working system every day....

So maybe you have an other idea, what can fix the problem I have?

Thanx a lot.

René

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iCloud Drive on MacBook stops upload of files

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