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Why is it saying I’m not connected to internet when I am and not letting me update my phone

None

iPhone 11, iOS 14

Posted on Dec 14, 2021 7:46 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2021 7:52 AM

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

2 replies
Question marked as Top-ranking reply

Dec 14, 2021 7:52 AM in response to cheyanne197

To update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

Why is it saying I’m not connected to internet when I am and not letting me update my phone

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