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macbook will not turn on with a dead battery

I have had "service battery" on my A1707 2017 macbook for a bit not, today I think the battery decided to call it quits.


What I find strange is that the battery will not charge, but the laptop will not even start up either. It just shows the battery is dead and will not charge. Shouldn't the laptop still turn on and work? Why would it do this? Of course I'm far from a store to get a new battery but I'm disappointed my mac will not even start up. I'm wondering if this is a normal behavior...


any advice is welcome



MacBook Pro 15″, macOS 12.0

Posted on Dec 13, 2021 5:14 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2021 7:45 AM

gstlouis wrote:

I'm ashamed to say it was the actual power adapter the problem. We had crazy winds this weekend and it seems to have shorted out my adapter.

I know my battery is dying, but I did not want to change it now until its done, and the laptop should still work even if it would no longer hold a charge.




Not all Macs will start up without a fully functioning battery in place.



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

5 replies
Question marked as Top-ranking reply

Dec 13, 2021 7:45 AM in response to gstlouis

gstlouis wrote:

I'm ashamed to say it was the actual power adapter the problem. We had crazy winds this weekend and it seems to have shorted out my adapter.

I know my battery is dying, but I did not want to change it now until its done, and the laptop should still work even if it would no longer hold a charge.




Not all Macs will start up without a fully functioning battery in place.



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Dec 13, 2021 6:21 AM in response to gstlouis

Try using another USB-C port especially on the other side of the laptop if you have the four port model. Try unplugging the charger from the electrical outlet for a minute to reset the charger's internal circuitry. You can also try rotating the charging cable connector 180 degrees upside down in case you have a half bad USB-C port. Disconnect all other external devices in case one of them is causing a problem.


Try an SMC Reset. Try running the Apple Diagnostics to see if any hardware issues are detected.


Even on the older Apple laptops it was common for a completely discharged battery from allowing the laptop to power on or even charge. These Apple USB-C laptops have some other very strange behaviors even when nothing appears to be wrong with them. I have seen the battery symbol prompting to connect a charger even though the battery has a significant charge.


See if your laptop qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products like you laptop may have multiple programs):

https://support.apple.com/service-programs


Dec 13, 2021 7:16 AM in response to gstlouis

I'm ashamed to say it was the actual power adapter the problem. We had crazy winds this weekend and it seems to have shorted out my adapter.


I know my battery is dying, but I did not want to change it now until its done, and the laptop should still work even if it would no longer hold a charge.


Thank you alll for the helpful links however.

macbook will not turn on with a dead battery

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