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account says i dont have any purchases

my account says i made an app purchase but when i requested a refund it said i had no purchases. what do I do??

Posted on Dec 11, 2021 4:59 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2021 5:03 AM

Start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly, using this link:--> iTunes Store & App Store – Get support for various issues, and choosing: your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue.


Regards

Giulio

1 reply
Question marked as Top-ranking reply

Dec 11, 2021 5:03 AM in response to ccharris529

Start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly, using this link:--> iTunes Store & App Store – Get support for various issues, and choosing: your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue.


Regards

Giulio

account says i dont have any purchases

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