how to back up iPhone 11 with a black screen

How to back up iPhone 11 when screen is frozen black?


iPhone 11, iOS 14

Posted on Dec 7, 2021 6:55 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Dec 7, 2021 7:00 AM

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.


If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio


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Question marked as ⚠️ Top-ranking reply

Dec 7, 2021 7:00 AM in response to sethmanchew

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.


If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio


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how to back up iPhone 11 with a black screen

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