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Deleting video and photos imported

Hi!


I have a problem, into my Iphone 12 Pro Max: I have videos and photos imported by my old Iphone 7 plus, that I can't delete .


These videos and photos are saved into "From my mac", probably I imported them by Itunes years ago from my old pc, but now I don't know how to remove them from this Iphone because there's no trash icon when I select these files, and I've changed pc too.


Help me please!


Alice

iPhone 12 Pro Max

Posted on Dec 5, 2021 11:44 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2021 1:07 AM

Please use the same process to Sync with your new PC/Mac. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

You will get an alert that you already have another Mac/PC synced to this device (iPhone).

You will get an option to continue with this PC/Mac.

You will again be prompted that all Photos and Videos synced from your Old PC/Mac will get deleted from the iPhone.


That is what you want! Choose OK.


Similar questions

1 reply
Question marked as Top-ranking reply

Dec 6, 2021 1:07 AM in response to Eralyn04

Please use the same process to Sync with your new PC/Mac. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

You will get an alert that you already have another Mac/PC synced to this device (iPhone).

You will get an option to continue with this PC/Mac.

You will again be prompted that all Photos and Videos synced from your Old PC/Mac will get deleted from the iPhone.


That is what you want! Choose OK.


Deleting video and photos imported

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