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can't download apps because my Apple account is disabled

I have tried to download apps and it says that my account is disabled. I had to change my debit card that was linked to the account but when I try to update the information it says there’s an error and again with the account being disabled.


[Re-Titled by Moderator]

iPhone 11 Pro

Posted on Nov 20, 2021 12:48 PM

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Question marked as Top-ranking reply

Posted on Nov 20, 2021 1:14 PM

This is primarily a user-to-user support forum; other Apple users like you. You will need to contact Apple Support. See instructions in: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


2 replies

Nov 20, 2021 1:16 PM in response to Stephenalmond

Ok for this issue…when you are receiving this error, it’s usually because either


  1. You have disputed a charge with your bank that came from Apple (your account) and in turn it disables your account.
  2. Someone reported unauthorized charges to Apple that were found on your account.



You will need to contact Apple to see if they can enable the account. Please remember that anytime you see a charge from Apple that you do not recognize, to contact them first before the bank. Making disputes with the bank can lead up to your account being permanently disabled.



***You will not be able to update payment information until the account is enabled***


You need to call 1-800-My-APPLE to resolve your issue. https://www.apple.com/legal/privacy/contact/


Hope this helps ;)

can't download apps because my Apple account is disabled

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