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Translate to Russian. Я не могу скачать приложение из-за проблемы с предыдущей оплатой, сейчас я уже положил деньги на счёт, оплата не списывается, я не могу скачать приложения , система просит код-пароль, я его ввожу правильно, но система считает иначе, все повторяется, я в тупике, что делать не знаю,
[Edited by Moderator]
iPhone XR, iOS 14
I cannot download the application due to a problem with the previous payment, now I have already put money into my account, the payment is not debited, I cannot download applications, the system asks for a password code, I enter it correctly, but the system thinks differently, everything repeats itself, I'm stumped, I don't know what to do
I cannot download the application due to a problem with the previous payment, now I have already put money into my account, the payment is not debited, I cannot download applications, the system asks for a password code, I enter it correctly, but the system thinks differently, everything repeats itself, I'm stumped, I don't know what to do
Hi Stanley_rus,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Stanley_rus,
Thanks for reposting the question, we can help out.
As the original issue was happening due to a payment-related issue, we'll want to get you in touch with Apple Support's specialists to ensure there isn't anything lingering there: Get Support
While working on that, you may also try restarting the device, as well as signing out and back into your Apple ID (Settings > [your name] > Media & Purchases.
Cheers.
AppStore
