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On my new MacBook Pro 16 trying to update software. Will not update as it

Software update will not go forward ; requesting ..."you need to be an owner."


Computer is brand new so how do I prove ownership of my out of the box Mac 16!

MacBook Pro 16″, macOS 12.0

Posted on Nov 11, 2021 7:21 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2021 7:47 AM

kemp161 wrote:

Software update will not go forward ; requesting ..."you need to be an owner."

Computer is brand new so how do I prove ownership of my out of the box Mac 16!



I would Call Customer Support (800) MY–APPLE (800–692–7753)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


2 replies
Question marked as Top-ranking reply

Nov 11, 2021 7:47 AM in response to kemp161

kemp161 wrote:

Software update will not go forward ; requesting ..."you need to be an owner."

Computer is brand new so how do I prove ownership of my out of the box Mac 16!



I would Call Customer Support (800) MY–APPLE (800–692–7753)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


On my new MacBook Pro 16 trying to update software. Will not update as it

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