You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad

I just bought a brand new sealed iPad from a misguided freight auction and it has remote management on it. How do I get rid of it ?

Posted on Nov 10, 2021 8:57 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2021 1:35 AM

As is, the iPad is useless to you.


The presence of a management profile indicates that the device is centrally managed by an Enterprise or Educational establishment. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.


Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device. 


Install or remove configuration profiles on iPad - Apple Support



Apple Support will not assist with removal of Management Profiles - unless you have documentary evidence that, to Apple’s sole satisfaction, demonstrates that you are the original owner (such as the original Apple sales invoice).

2 replies
Question marked as Top-ranking reply

Nov 11, 2021 1:35 AM in response to Mememememo

As is, the iPad is useless to you.


The presence of a management profile indicates that the device is centrally managed by an Enterprise or Educational establishment. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.


Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device. 


Install or remove configuration profiles on iPad - Apple Support



Apple Support will not assist with removal of Management Profiles - unless you have documentary evidence that, to Apple’s sole satisfaction, demonstrates that you are the original owner (such as the original Apple sales invoice).

iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.