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Wrong charge they takes my momey

Kindly i need your support they deduct 489.99 egp from my visa card for renewal application today , i didn’t want to renewable the app because I deleted it months ago and i didn’t use it today i found they deduct 489.99 from my visa card without my permission so i need my money back to my visa because im didn’t chose to renewable this app and i wanna money back please and cancel this subscription because i dont wanna it & I don’t use this app and this my first time i try to contact with apple support and i hope you can help .

thanks

best regards

iPhone XR, iOS 14

Posted on Nov 4, 2021 11:01 AM

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Question marked as Top-ranking reply

Posted on Nov 4, 2021 11:39 AM

This is primarily a user-to-user support forum; other Apple users like you.

As you have found, deleting an app does not cancel any related subscription. The following may help: How to cancel a subscription from Apple - Apple Support and then Request a refund for apps or content that you bought from Apple - Apple Support


If that doesn't help, contact Apple Support. See the following from https://support.apple.com/en-us/HT212052


Contact Apple Support

If you still can't find the subscription and cancel it, contact Apple Support.

1 reply
Question marked as Top-ranking reply

Nov 4, 2021 11:39 AM in response to RaaofGmaleldien

This is primarily a user-to-user support forum; other Apple users like you.

As you have found, deleting an app does not cancel any related subscription. The following may help: How to cancel a subscription from Apple - Apple Support and then Request a refund for apps or content that you bought from Apple - Apple Support


If that doesn't help, contact Apple Support. See the following from https://support.apple.com/en-us/HT212052


Contact Apple Support

If you still can't find the subscription and cancel it, contact Apple Support.

Wrong charge they takes my momey

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