iOS 15.0.2 update hangs

Question

Level 1

5 points

iOS 15.0.2 update hangs

Hi

I tried to install the latest iOS update on my iPad Pro, but it hangs with the message of verifying the update. I cannot unlock the screen. Pressing and holding the top button shows me the shutdown slider, but apparently the screen is locked and I cannot shut down the iPad. Is there any way for me to reset the iPad?

iPad Pro, iPadOS 15

Posted on Oct 12, 2021 3:12 AM

Reply

Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,512 points

Oct 12, 2021 3:24 AM in response to frostelikus

Try a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

And, assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update

If the issue persists, try to update it via computer:

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.

If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

Reply

iOS 15.0.2 update hangs

Similar questions