Purchase problem

When i wanted to purchase something in a game, there is a message popped out saying 'Your Purchase Could Not Be Completed'

iPhone 11

Posted on Sep 30, 2021 06:50 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2021 06:56 AM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Top-ranking reply

Sep 30, 2021 06:56 AM in response to ivanchang123

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, try this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Purchase problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.