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harriett193 Author

Level 1

5 points

Apple One and Apple music

I switched from Individual Apple Music to Individual Apple One and I lost all my previous music from Apple Music. I have no playlist, no songs or no artist

iPhone XR, iOS 14

Posted on Sep 26, 2021 12:52 PM

Top-ranking reply

javaliga

Level 10

119,869 points

Posted on Sep 26, 2021 2:32 PM

Did you cancel your individual Apple Music subscription before you signed up for Apple One? If so, that might be the problem. According to step 4 in:

Bundle Apple subscriptions with Apple One - Apple Support

"If you already subscribe to Apple Music, Apple News+, Apple Arcade, or Apple TV+, you don't need to cancel those subscriptions. They will automatically be canceled when you're billed for Apple One." And I assume that means your existing music library will remain intact.

When you cancel your Apple Music subscription or let it expire, there is no guarantee if or for how long your music library will be retained after the last billing cycle.

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Apple One and Apple music

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