You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

It keeps saying not connected to internet but i am

Why

iPhone 11, iOS 14

Posted on Sep 23, 2021 9:42 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2021 9:43 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


2 replies
Question marked as Top-ranking reply

Sep 23, 2021 9:43 PM in response to tisdale178

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


Sep 23, 2021 9:46 PM in response to tisdale178

Don't worry about cellular, you cannot update your iOS over mobile data with an iPhone 11.


  1. Make sure to follow what SravanKrA said about your WiFi connection.
  2. Make sure you have at least a 50% battery charge and I suggest you connect it to power.
  3. Take it out of low power mode.
  4. Make sure you have at least 6GB of free space.
  5. Turn off your VPN.

It keeps saying not connected to internet but i am

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.