iPhone 12 mini has a black screen and suggested fixes not working

Cantfindanamenotused Said:

"iPhone 12 mini has a black screen and suggested fixes not working. I have tried the volume and home keys and with it charging and nothing responds."

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Troubleshoot the iPhone Power:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support

II. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

III. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and Monitor the iPhone Battery - Apple Support

• About the Battery Usage on your iPhone - Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone Battery may Need to be Serviced" - Apple Support

• Use Low Power Mode to Save Battery Life on your iPhone - Apple Support

Cantfindanamenotused Said:

"The volume and home keys are not working. What should I do next?"

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Get this Serviced:

Contact Apple or your location retailer, see what they offer for services and prices. Or, contact an AASP (Apple Authorized Service Provider): 

I. Apple Phone Support:

• Contact Us - Choose Locations
• U.S. (800)MY-APPLE
• Proceed from there as Necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

II. AASP (Apple Authorized Service Provider): 

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device