You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello, i cant use my face id, "A problem was detected with the TrueDepth Camera. Face ID has been disabled.", i updated the last versiion, but there is no change

"A problem was detected with the TrueDepth Camera. Face ID has been disabled."


hello , I cant use face id, I updated the last version, but there is no change

iPhone 11 Pro, iOS 14

Posted on Sep 19, 2021 2:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2021 2:17 AM

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Sep 19, 2021 2:17 AM in response to armine129

Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Hello, i cant use my face id, "A problem was detected with the TrueDepth Camera. Face ID has been disabled.", i updated the last versiion, but there is no change

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.