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Cant download my purchased song

Cant seem to download a purchased song from iTunes

iPhone XR, iOS 14

Posted on Sep 14, 2021 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2021 9:42 AM

tiaan129,


We appreciate your swift response, including this additional information. You mentioned not seeing this song within the purchased songs section, would this be within the iTunes Store app itself? If so, could you also check within your purchase history as well? Here's how: See your purchase history for the App Store, iTunes Store, and more - Apple Support


We also recommend that you check to see if this song is possibly hidden. Please keep in mind, hiding and unhiding music needs to be done on a computer. For more information, please check out: Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support


Please keep the community posted on your findings.


Thank you!

5 replies
Question marked as Top-ranking reply

Sep 15, 2021 9:42 AM in response to tiaan129

tiaan129,


We appreciate your swift response, including this additional information. You mentioned not seeing this song within the purchased songs section, would this be within the iTunes Store app itself? If so, could you also check within your purchase history as well? Here's how: See your purchase history for the App Store, iTunes Store, and more - Apple Support


We also recommend that you check to see if this song is possibly hidden. Please keep in mind, hiding and unhiding music needs to be done on a computer. For more information, please check out: Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support


Please keep the community posted on your findings.


Thank you!

Sep 15, 2021 9:08 AM in response to tiaan129

Hi tiaan129, thanks for posting here in Apple Support Communities. We understand that you're unable to a purchased song from iTunes on your iPhone, and we'd be happy to help. Are you able to download other purchased music as well as other purchased content, such as movies, TV shows, apps, etc?


Have you tried with both cellular data and with Wi-Fi?


Are you receiving error messages when attempting to download this song?


Aside from those questions, we ask that you check out the information within the following resource: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support


Let us know if it helps.


Cheers!

Cant download my purchased song

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