Hi all, needing urgent help. My MacBook Air retina 2019 built in keyboard and mouse stopped working and have reset SMC, tried in safe mode and p & r reset. I haven’t had anything to cause. I left in sleep mode and opened the lid to access and did not work.
MacBook Air 13″, macOS 11.5
Hi bryn194,
Thanks for reaching out using Apple Support Communities. Here to help.
We understand you're having trouble with the build in keyboard in your MacBook Air.
If your Mac doesn’t respond to key presses
Taking a look at the above article, have you plugged the Mac into power for a period of time to ensure it has a charge?
Having taken the steps that you have already, if it is still not responding after connecting to a charger, we would recommend seeking direct support from Apple. The following resource will assist with this.
Hope this helps. Take care for now.
Thank you for the response, turns out the trackpad was faulty. Was replaced and is working well now!
Keyboard and trackpad all of a sudden stopped working.
