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User profile for user: olof131
olof131 Author
User level: Level 1
8 points

Can't talk to or hear caller

Hello,


I use an iPhone 7. When I try to call someone or someone calls me the call is put through, but there is no sound (and the other person can't hear me). The speaker symbol is "gray" - not available. Same problem with Facetime, though it just disconnects.


I have tried to use headphones. I have rebooted and totally erased the iPhone. I have tried installing the SIM/icloud-account on another iPhone. Same problem. So no hardware problem, I guess?


But! I can call people (facetime) from the connected iPad. Any idea what's wrong? Do I need a new SIM-card?

iPhone 7, iOS 14

Posted on Sep 5, 2021 5:00 AM

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User profile for user: Alancito
Alancito
User level: Level 7
28,331 points

Posted on Sep 5, 2021 5:54 AM

olof ~ 73% & 74% are not healthy battery capacities as 80% is considered to be the point between healthy & unhealthy. Have the battery replaced in one of the iPhone 7's:


iPhone Battery & Power Repair


About genuine iPhone batteries


(Articles found by searching Apple's Knowledge Base.)


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Can't talk to or hear caller

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