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Update this device

How can I update this device? It says I have an update but doesn’t give me the option to select to do the update

iPad Air 2, iPadOS 13

Posted on Sep 4, 2021 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2021 10:01 PM

If you own a 2014 iPad Air 2 still running iPadOS 13, your iPad is too far behind in iPadOS upgrades/updates.

If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum OS of iPadOS 14.7..


OR


Simply wait a couple of weeks, or so, as iPadOS 15, may get officially released by Apple sometime in September.


The choice is yours.


Make sure your iPad is, at least, charged to 50% or greater to attempt this.


Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 14.6.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

1 reply
Question marked as Top-ranking reply

Sep 4, 2021 10:01 PM in response to LisaW85

If you own a 2014 iPad Air 2 still running iPadOS 13, your iPad is too far behind in iPadOS upgrades/updates.

If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum OS of iPadOS 14.7..


OR


Simply wait a couple of weeks, or so, as iPadOS 15, may get officially released by Apple sometime in September.


The choice is yours.


Make sure your iPad is, at least, charged to 50% or greater to attempt this.


Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 14.6.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

Update this device

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