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Youtube videos not working

Youtube videos do not play when I am viewing them on Safari but if I watch them on Google Chrome everything works fine. This problem has been occurring for around a year now and I don't know what's causing it and how to fix it. Every time I click a video the video is black and when I click on it it says an error has occurred.

MacBook Air 13″, macOS 10.14

Posted on Aug 20, 2021 4:20 PM

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Question marked as Top-ranking reply

Posted on Aug 20, 2021 5:54 PM

Here is an article that may help.



If the issue persists, here are some steps that may help. Before troubleshooting, you should back up your Mac.


  1. Restart your Mac.
  2. Upgrade to macOS Big Sur.
  3. Create a test user.


If the issue persists from the test user, erase your Mac, reinstall macOS, and set up as new without migrating data.


If the issue does not persist from the test user, contact Apple Support for further assistance.

Similar questions

1 reply
Question marked as Top-ranking reply

Aug 20, 2021 5:54 PM in response to malnxh

Here is an article that may help.



If the issue persists, here are some steps that may help. Before troubleshooting, you should back up your Mac.


  1. Restart your Mac.
  2. Upgrade to macOS Big Sur.
  3. Create a test user.


If the issue persists from the test user, erase your Mac, reinstall macOS, and set up as new without migrating data.


If the issue does not persist from the test user, contact Apple Support for further assistance.

Youtube videos not working

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