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TrueDepth camera not working after 14.7.1 update.

My faceID no longer works and neither does portrait mode when I take a selfie. This problem started after I updated to the newest operating system. Is apple addressing this or sending people in for service to their phone?

iPhone 11

Posted on Aug 17, 2021 8:18 AM

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Question marked as Top-ranking reply

Posted on Aug 17, 2021 1:20 PM

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114


If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

2 replies
Question marked as Top-ranking reply

Aug 17, 2021 1:20 PM in response to brigitt160

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114


If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

TrueDepth camera not working after 14.7.1 update.

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