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Two factor authentication

Hello,


I used old phone number for Two factor authentication and I forget this phone number,

so I want to change my phone number with new but the confirmation code is sent to my old phone number which I don't have.


Can you help me how to disable Two factor authentication without confirmation, I can only use my email address.


Thanks

MacBook Pro 13″, macOS 11.4

Posted on Aug 16, 2021 2:41 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 2:46 PM

Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."

"If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974

5 replies
Question marked as Top-ranking reply

Aug 16, 2021 2:46 PM in response to chek1

Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."

"If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974

Aug 16, 2021 6:28 PM in response to chek1

You need to do Account Recovery.


The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *

Two factor authentication

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