connecting my mouse to my mac
I just got a mouse off of ebay and it connects to my desktop mac for a few seconds and then stops working, what should I do?
iMac 21.5″, macOS 11.4
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Buying anything off of ebay has its risks so lets assume this is a brand new mouse and is covered by the manufacturers warranty.
Please do the following:
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
- Connect the USB keyboard and mouse to the computer.
- Open System Preferences – Bluetooth
- Un-pair the wireless keyboard and mouse.
- Turn off Bluetooth
- Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
- Restart the computer normally.
- Open System Preferences – Bluetooth
- Turn on Bluetooth
- Re-Pair the wireless keyboard and mouse.
- Unplug the USB keyboard and mouse and begin testing the wireless devices again.